Payment Failed at Checkout
Your Alipay or WeChat Pay transaction was declined at a store, restaurant, or station.
Estimated resolution time
5-10 minutes
Why This Happens
- Tour Pass daily limit reached (¥5,000/day for Alipay Tour Pass)
- International card not properly linked
- VPN connection interfering with payment processing
- Insufficient identity verification on your account
- Network connectivity issues
Step-by-Step Resolution
- 1
Check Your Balance
Open Alipay → Tour Pass → check remaining daily limit. If at ¥5,000, wait until midnight reset.
→ Open Alipay app now
- 2
Disable VPN
Payment apps often fail when VPN is active. Turn off VPN, retry payment, then re-enable.
→ Toggle VPN off temporarily
- 3
Try Alternative Payment
Switch between Alipay and WeChat Pay. If both fail, ask if they accept cash.
→ Open WeChat Pay
- 4
Use Cash Backup
Show the emergency card below. Most places will accept cash even if they prefer QR.
- 5
Find an ATM
Bank of China (中国银行) ATMs accept Visa/Mastercard. Withdraw ¥500-1000 as emergency cash.
What NOT to Do
- Do NOT repeatedly retry failed payments — may trigger fraud lock
- Do NOT share your payment QR code with strangers offering to help
- Do NOT uninstall and reinstall payment apps — you may lose verification
Helpful Tips
- Screenshot your Alipay Tour Pass balance each morning
- Keep ¥500 cash as permanent backup
- Large purchases (>¥1000) may require additional verification
Emergency Language Card
我的支付失败了。我可以用现金付款吗？这附近有中国银行的ATM吗？
Wǒ de zhīfù shībài le. Wǒ kěyǐ yòng xiànjīn fùkuǎn ma? Zhè fùjìn yǒu Zhōngguó Yínháng de ATM ma?
My payment failed. Can I pay with cash? Is there a Bank of China ATM nearby?
Show this to a local if you need help communicating.
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